Service Now HRSD

We are looking for a ServiceNow
HRSD Developer to design, build and maintain HR Service Delivery solutions on
the ServiceNow platform. You will work closely with HR stakeholders and
offshore counterparts to deliver employee -centric service experiences across
the HR lifecycle.

•      Design and configure HRSD
modules including HR Case Management, Employee Service Center (ESC), HR
Integrations and Lifecycle Events

•      Build and maintain HR
Catalog Items, Knowledge Articles and HR Workflows

•      Configure Employee Document
Management and HR Scoped App customisations

•      Develop and maintain Flow
Designer and Business Rules for HR automation

•      Integrate HRSD with
third -party HR platforms (Workday, SAP SuccessFactors, ADP) via IntegrationHub
or REST/SOAP APIs

•      Collaborate with HR process
owners to translate requirements into scalable ServiceNow solutions

•      Maintain data integrity
across HR Profiles, Worker Sync and employee data pipelines

•      Write and execute ATF
(Automated Test Framework) test cases for HRSD modules

•      Participate in sprint
ceremonies, code reviews and technical documentation

•      2–5 years of hands -on
ServiceNow development experience

•      Minimum 3–5 years
dedicated HRSD module experience — non -negotiable

•      Proficiency in JavaScript,
Glide APIs, Flow Designer, Business Rules, Script Includes

•      Experience with HR Catalog,
HR Case Types, COEs and HR Task configuration

•      Understanding of HR data
privacy, scoped app architecture and HR role model

•      ServiceNow CSA or CIS -HR
certification preferred

•      Exposure to Lifecycle
Events (onboarding/offboarding workflows)

•      Knowledge of Now Mobile for
HR employee experience

•      Familiarity with
Agile/Scrum delivery methodology

We are seeking a Senior ServiceNow
HRSD Developer with deep, hands -on expertise in HR Service Delivery to lead
solution design, mentor junior developers and drive end -to -end HRSD
implementations. This role requires someone who can bridge technical depth with
HR domain knowledge and act as a subject matter expert for all things HRSD on
the platform.

HRSD ARCHITECTURE & DESIGN

•      Lead end -to -end design and
implementation of HRSD solutions — HR Case Management, Employee Service Center,
Lifecycle Events, Document Management and HR Integrations

•      Define HR Scoped App
architecture, HR role model and data segregation strategy

•      Architect Lifecycle Event
workflows for complex onboarding, offboarding, transfers and role changes

•      Own the HR Data model — HR
Profiles, Worker Sync, Position Management and HR criteria

DEVELOPMENT & TECHNICAL LEADERSHIP

•      Develop complex Flow
Designer orchestrations, Subflows and integration spokes for HR systems
(Workday, SAP SF, Oracle HCM)

•      Build reusable Script
Includes, Business Rules and client -side scripts optimised for HRSD performance

•      Lead IntegrationHub
implementations connecting HRSD to external HR, payroll and identity systems

•      Conduct code reviews and
enforce ServiceNow development best practices within the HRSD scoped app

•      Drive ATF automation
strategy for regression coverage across HRSD modules

STAKEHOLDER & DELIVERY

•      Act as technical SPOC for
HRSD between offshore delivery team and onshore HR product owners

•      Translate complex HR
process requirements into scalable, maintainable ServiceNow configurations

•      Lead sprint planning,
estimation and technical risk identification for HRSD workstreams

•      Mentor and upskill
junior/mid -level HRSD developers within the team

•      Produce solution design
documents, integration specs and deployment runbooks

•      5+ years of ServiceNow
development — with minimum 3 years dedicated HRSD

•      Deep expertise across
full HRSD suite — Case Management, ESC, Lifecycle Events, Document Management,
HR Integrations

•      Advanced JavaScript, Glide
API, Flow Designer, REST/SOAP, IntegrationHub

•      Proven experience
integrating HRSD with Workday, SAP SuccessFactors or Oracle HCM

•      Strong understanding of HR
data privacy (GDPR, data access controls, HR criteria)

•      Hands -on with Lifecycle
Events — complex multi -activity onboarding/offboarding flows

•      CIS -HR certification
mandatory  |  CSA and additional CIS certifications
strongly preferred

•      Experience with Now Mobile
HR experience and Employee Center Pro

•      Exposure to AI/ML features
in HRSD — Predictive Intelligence for case routing, Virtual Agent HR topics

•      Knowledge of HR Service
Delivery benchmarking and process maturity assessment

•      Prior experience in a
client -facing or lead architect role on HRSD implementations

•      Has led a full -cycle HRSD
implementation from discovery to go -live

•      Can articulate HR process
design decisions, not just technical ones

•      Has built custom HR
Lifecycle Event activities beyond out -of -the -box

•      Understands the
intersection of HR compliance, employee data governance and platform security
within HRSD