Service Now Trainer

This role is for one of Weekday’s clients
Min Experience: 8 years
Location: Bengaluru
JobType: full-time

We are seeking an experienced and dynamic ServiceNow Trainer with at least 8+ years of professional experience, including proven expertise in training, mentoring, and guiding professionals on the ServiceNow platform. The ideal candidate will bring a strong blend of technical knowledge and instructional delivery skills, enabling learners to build, configure, and optimize solutions using ServiceNow. This role requires not only deep technical expertise across various ServiceNow modules but also the ability to translate complex concepts into clear, engaging learning experiences for audiences ranging from beginners to advanced professionals.

As a ServiceNow Trainer, you will be responsible for designing and delivering comprehensive training programs, developing course content, conducting workshops, and ensuring that participants gain the skills needed to maximize the value of ServiceNow solutions in their organizations.

Key Responsibilities

• Training Delivery
• Design and deliver ServiceNow training sessions for developers, administrators, consultants, and end-users.
• Conduct classroom training, online workshops, and blended learning sessions.
• Tailor training content to meet the needs of different audiences, from technical teams to business stakeholders.
• Curriculum & Content Development
• Develop and update training materials, courseware, manuals, and hands-on labs.
• Create engaging and practical learning experiences aligned with ServiceNow best practices.
• Incorporate real-world case studies, exercises, and assessments to reinforce learning.
• Module Expertise
• Deliver training across core ServiceNow modules such as:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Security Operations (SecOps)
• Stay updated on latest ServiceNow releases and features to integrate into training programs.
• Assessment & Feedback
• Design and administer quizzes, assignments, and certification practice exams.
• Monitor learner progress, provide constructive feedback, and ensure skill gaps are addressed.
• Evaluate training effectiveness and continuously refine delivery methods and materials.
• Mentorship & Support
• Provide post-training support, mentoring learners in applying their knowledge to projects.
• Coach junior trainers or internal teams to build training delivery capacity.
• Guide learners preparing for ServiceNow certifications (CSA, CIS, CAD, etc.).

Required Skills & Qualifications

• 8+ years of experience in IT training with significant focus on ServiceNow.
• Hands-on expertise with ServiceNow platform and multiple modules (ITSM, ITOM, HRSD, SecOps, etc.).
• Proven experience in instructional design, adult learning principles, and training delivery.
• Strong technical skills in ServiceNow administration, scripting, and configuration.
• Excellent communication, presentation, and facilitation skills.
• Ability to simplify technical concepts for non-technical audiences.
• Experience in preparing learners for ServiceNow certification exams.

Preferred Qualifications

• ServiceNow certifications (CSA, CIS, CAD, CSM, ITSM, ITOM, or others).
• Experience working with corporate clients, enterprise projects, or consulting firms.
• Familiarity with e-learning tools, LMS platforms, and virtual training environments.
• Exposure to ITIL frameworks and other IT service management practices.