Service Relationship Manager-Small Business Enterprise-Sales

Company : Kotak Mahindra Bank

Job Type : Full Time

Surat, India

Job Description - Service Relationship Manager-Small Business Enterprise-Sales

Description

Service Relationship Manager - Small Business Enterprise-Sales

Roles and Responsibilities

Ensuring customer’s closure request is processed timely

Coordinate with relevant team to ensure correct resolution

Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support

Execute best practices to ensure reduction in complaints and errors

Display ownership in handling service requests of customers with accurate resolution

Update MIS/Reports accurately with details required

Contribute towards improvement in TAT and NPS

Take ownership in additional activities to drive team performance

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Service Relationship Manager-Small Business Enterprise-Sales

Job Description - Service Relationship Manager-Small Business Enterprise-Sales

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