Service sales Engineer

Job Title

Job Description

Main tasks and responsibilities:

• Ability to understand the system flows and customer process for simple to complex parcel and Warehouse sortation systems.  
• Team up with Service contract managers and Service development managers to understand operational hours and installed base.
• Coordinate with various stakeholders for gathering information high level controls and IT hardware of the system
• Prepare the overview of the Assets of the system based on the installed base reports.
• Prepare and generate the quick references for Mechanical, Electrical and Control Equipment.
• Prepare and generate the quick reference for Third party Items sold and installed on the site.
• Prepare and generate the quick refences for IT hardware and Software.
• Needs to create customer‑specific Life‑Cycle Plans (LCPs) that translate installed base and lifecycle risk signals into clear, decision‑ready multi‑year roadmaps
• Align with expert to calculate budgets for possible RMR projects in the future
• Map these budgets yearly to help customers make their CAPEX planning
• Keep track of opportunities that are converted in RMRs
• Ability to adapt to working with global stakeholders and different time zones

Personal characteristics:

• Should have Customer focus
• Good listener and communicator, creative and driven to win
• Good understanding of technical & commercial topics
• Time Management
• Ability to Co-ordinate with several stakeholders globally
• Logical and analytical approach

• Dedicated & reliable team player
• Commercial perspective for generating the RMR Business

Education and Experience:

• Is proficient with Microsoft Office.
• Bachelor’s degree in engineering (Mechanical/Instrumentation/Mechatronics)
• Experience in life cycle planning in an engineering-based/material handling company for 4+ years
• Excellent in English language, both verbally and in writing

Proven track record with customer interaction by means of presentation, workshops etc. strongly preferred