Service Sales Specialist

Your role and responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is: #Li-Onsite

This role is contributing to the Electrification business in Service division at Mumbai, India

You will be mainly accountable for:

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

• Degree in Electrical Engineering (should be full-time)
• Minimum 3 to 5 years of experience in selling services for LV / MV Switchgear
• Hands-on expertise in driving service sales including spares, Annual Maintenance Contracts (AMC), and Service Level Agreements (SLA).
• Ability to generate enquiries, prepare costing, submit offers, secure orders, and conduct client interactions through calls, seminars, and webinars.
• Strong product knowledge of LV switchgear (ACB, MCCB, ATS, LT Panels) and willingness to train on MV switchgear (GIS, AIS, RMU, CSS).
• Excellent communication and negotiation skills, with readiness to travel extensively and build long-term customer relationships.

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.