Service Specialist Engineer - Pune

Key Responsibilities:

Field Service & Technical Support

• Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).


• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.


• Provide breakdown support on priority to minimize customer production downtime.


• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.

Customer Support & Coordination

• Serve as the primary technical contact for assigned customers.


• Communicate service findings, recommendations, and action plans to customers in a professional manner.


• Support customers in application issues, and basic process improvements.


• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.

 Documentation & Reporting

• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.


• Maintain service records, spare parts usage, and tool history data.


• Update CRM or service portals with service activities, customer updates, and closure details.

Spare Parts & Inventory Management

• Ensure availability of necessary spare parts for service activities.


• Provide inputs for stocking critical spares based on field observations.


• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.

Safety & Compliance

• Follow all safety protocols during field service activities.


• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.


• Educate customers on safety practices related to tool operation and maintenance.