Service Support Engineer - Exports

Key
Responsibilities:

• Serve as the primary point of contact for customers
  service inquiries and technical support for dealer service teams.
  
• Address customer
  concerns, diagnose issues, and provide timely solutions or recommendations
  while maintaining smooth communication with dealers.
  
• Coordinate with International teams to ensure prompt and professional service
  support.
  
• Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities,
  ensuring timely and effective resolution of service issues.
  
• Maintain comprehensive service records and reports for all vehicles,
  including parts usage, service actions, and feedback from dealers.
  
• Diagnose and resolve complex mechanical and electrical issues in coordination with
  dealer service teams.
  
• Provide technical guidance and on -site training to dealer service
  technicians on diagnostics, repair procedures, and maintenance practices.
  
• Assist in developing training materials, service manuals, SOPs, and other technical
  documentation to support high -quality service operations.
  
• Support the processing of warranty claims in accordance with company policies
  and coordinate with the spare parts
  department to ensure timely availability of required components.
  
• Gather and analyze feedback from dealers to identify recurring service issues and
  opportunities for product or service improvements.
  
• Collaborate with the Product Development team to share insights and contribute to
  continuous improvement initiatives.
  
• Prepare periodic service performance and customer satisfaction reports,
  highlighting key metrics and improvement areas.