Servicenow

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Experience: 3+ yrs

Location: Pune, Maharashtra, India

As a Servicenow Engineer, you will play a pivotal role in designing, implementing, and optimizing ServiceNow solutions that enhance third‑party risk management, integrated risk management, and governance, risk, and compliance workflows. You will collaborate closely with business stakeholders and technical teams to translate complex risk and compliance requirements into scalable digital platforms. Leveraging your expertise in TPRM, IRM, and GRC, you will drive process improvements and automation across enterprise risk initiatives. Your contributions will improve data integrity, audit readiness, and overall operational efficiency while ensuring alignment with industry best practices and regulatory standards.

• Design and configure ServiceNow modules to support TPRM, IRM, and GRC processes

• Develop and maintain custom applications, workflows, and integrations for risk management

• Conduct requirements gathering and user acceptance testing with cross‑functional teams

• Implement security and access controls in alignment with governance policies

• Monitor system performance and troubleshoot issues to ensure uptime and reliability

• Create technical documentation and user guides for system functionalities

• Provide training and support to end users, ensuring best practices adoption

• Collaborate with data teams to integrate risk data from external sources

• Stay current with ServiceNow releases, GRC trends, and regulatory changes

• Lead continuous improvement initiatives for risk reporting and analytics

• 3+ years of hands‑on experience with ServiceNow platform, focusing on TPRM or IRM

• Proven track record of implementing GRC solutions in a large enterprise environment

• Strong understanding of risk management frameworks (ISO 31000, COSO, NIST)

• Experience with scripting (GLS, JavaScript), REST/SOAP APIs, and data integration tools

• Solid knowledge of compliance regulations such as GDPR, SOX, PCI‑DSS

• Excellent problem‑solving skills and attention to detail in complex system environments

• Ability to communicate technical concepts to non‑technical stakeholders effectively

• Self‑motivated, proactive, and adaptable in fast‑paced technology settings

• Strong analytical skills with capacity to translate data into actionable insights

• Familiarity with Agile/Scrum development methodologies and collaboration tools.