ServiceNow Architect

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Title: ServiceNow Architect

Location: Pune

Experience: 12+ Years

Industry: Technology, Media & Telecommunications (TMT)

Domain Focus: Sales and Order Management (SOM)

About the Role:

We are seeking a seasoned ServiceNow Architect to lead the design and implementation of scalable solutions, with a focus on Sales and Order Management (SOM) and TMT industry modules. You will collaborate with business and technical teams to deliver impactful, enterprise-grade ServiceNow solutions.

Key Responsibilities:

• Architect and implement end-to-end ServiceNow solutions aligned with business goals.

• Leverage deep TMT industry knowledge to drive adoption of SOM and related applications.

• Collaborate with stakeholders to gather requirements and translate them into technical designs.

• Guide development teams, ensure best practices, and conduct architecture reviews.

• Stay current with ServiceNow releases, especially SOM and TMT suites.

• Ensure effective use of modules: ITSM, ITOM, CSM, FSM, and Service Portal.

• Define governance frameworks and ensure compliance with architecture standards.

Key Qualifications:

• 12+ years of hands-on ServiceNow experience with expertise in architecture, integrations (REST/SOAP), and platform configuration.

• Strong command over CMDB, CSDM, data modeling, and DevOps strategies.

• Experience working in or with telecom clients is highly desirable.

• Proven leadership in client-facing roles with excellent communication and stakeholder management skills.

Preferred Certifications:

• ServiceNow CSA, CAD, CIS

• ITIL v4 (preferred)

Education: Bachelor’s degree in Computer Science, IT, or related field.