ServiceNow Architect

This role is for one of Weekday’s clients
Min Experience: 10 years
Location: Hyderabad, Bangalore, Pune
JobType: full-time

We are looking for an experienced ServiceNow Architect / Consultant with deep expertise in ServiceNow HR Service Delivery (HRSD) and IT Service Management (ITSM). The ideal candidate will have extensive hands-on experience in ServiceNow implementation, customization, and integration, with a strong background in developing scalable, automated solutions that align with enterprise goals.

This role involves end-to-end ownership of ServiceNow projects — from architecture design and configuration to workflow automation and system integration. You will work closely with business stakeholders, process owners, and development teams to deliver secure, efficient, and user-friendly ServiceNow environments.

Key Responsibilities

• Implementation & Customization:
  Lead the implementation and configuration of ServiceNow HRSD and ITSM modules, including Incident, Change, Problem, Knowledge, Case, and Employee Center. Build and optimize flows and integrations to meet business requirements.
• Solution Design:
  Architect and design scalable ServiceNow solutions and custom scoped applications to support enterprise HR and IT operations, ensuring adherence to best practices and governance standards.
• Development & Scripting:
  Develop custom workflows, UI policies, client/server scripts, and business rules using GlideRecord, GlideSystem, and ServiceNow scripting APIs.
• Integration Management:
  Design and build integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and other middleware tools.
• Project Leadership:
  Lead cross-functional ServiceNow projects from inception to delivery, ensuring adherence to timelines, quality, and performance standards. Mentor junior developers and guide offshore teams on ServiceNow best practices.
• Process Optimization:
  Evaluate existing business processes and identify automation opportunities using Flow Designer, Workflow Editor, and Service Catalog. Ensure consistent user experience across modules.
• Collaboration & Stakeholder Management:
  Work closely with HR, IT, and business leaders to translate business goals into technical requirements. Conduct workshops, requirement sessions, and technical reviews.
• Agile Methodology:
  Participate in Agile ceremonies, sprint planning, and backlog prioritization to deliver continuous improvement in ServiceNow capabilities.
• Compliance & Documentation:
  Maintain detailed documentation of configurations, integrations, and changes. Ensure compliance with data security, audit, and governance standards.

Required Skills and Experience

• Experience: 10+ years of overall IT experience, with at least 7+ years of strong hands-on experience in ServiceNow development, customization, and administration.
• Modules: Expertise in HRSD and ITSM, with proven success in delivering scoped applications and enterprise integrations.
• Technical Skills: Proficiency in JavaScript, GlideRecord, GlideSystem, Flow Designer, and REST/SOAP API integrations.
• Certifications:
• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Implementation Specialist (CIS) – HRSD or ITSM preferred
• Additional certifications such as CAD (Application Developer) are advantageous.
• Soft Skills: Strong analytical, communication, and problem-solving skills. Proven ability to manage client interactions, lead teams, and deliver results in fast-paced environments.
• Methodology: Experience with Agile / Scrum development frameworks and modern CI/CD practices for ServiceNow.