ServiceNow Automation Architect

Role Overview

We are hiring a ServiceNow Automation Architect to lead high -impact platform initiatives and drive enterprise -scale automation. This role is ideal for someone who combines deep ServiceNow expertise with strong architectural thinking to design scalable, maintainable automation solutions.

You will own end -to -end automation, focusing on complex integrations, multi -system orchestration, and evolving the platform toward AI -driven capabilities.

Key Responsibilities

Architecture & Strategy

• Own automation roadmap and modernize legacy workflows
  
• Build scalable solutions using Flow Designer & IntegrationHub
  

Enterprise Integrations

• Design and govern integrations across systems (e.g., Azure DevOps, Jira, ERP)
  
• Define standards for REST, SOAP, APIs, and custom spokes
  

Automation & DevOps

• Lead ATF adoption and ensure reliable CI/CD pipelines
  

Experience Design

• Deliver intuitive UI using Workspace, UI Builder, and Service Portal
  

Leadership & Governance

• Define coding standards, conduct reviews, and mentor developers
  

Innovation & AI

• Drive adoption of AI Search, Now Intelligence, and Agentic AI
  

Requirements

Experience

• 6+ years in ServiceNow development, with 2+ years in Lead/Architect role
  

Core Skills

• IntegrationHub, APIs, OAuth 2.0, system integrations
  
• Strong JavaScript, Glide APIs, async processing
  
• Flow Designer, Subflows, Process Automation Designer
  
• UI Builder / Service Portal development
  
• CMDB & CSDM knowledge
  

Preferred: 

Servicenow AI Studio/ AI control Tower/ PPM/ SPM/ Process MIning/ Workflow Data Fabric

Custom App Engine/ UI Builder/ Declarative Actions/ Custom Playbook