ServiceNow Developer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

AHEAD is currently looking for a ServiceNow Developer to work remotely for their Managed Services business. In this role, you will be responsible for the maintenance and continual buildout of the internal ServiceNow instance as well as working with a team to support external Managed Services customers.

• Building, deploying and maintaining solutions for AHEAD
• Integrating with AHEAD, MS tools and eBonding with customers
• Developing solutions for customers within our internal instance as well as on customers’ instances of ServiceNow
• Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD, MS initiatives
• Participating on sales calls and providing estimates for new and ongoing AHEAD, MS opportunities
• Resolving the most challenging ServiceNow technical issues for AHEAD, MS customers
• Assisting and mentoring other members of the team
• Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
• Managing incidents, requests, changes, and associated communication
• Creating and maintaining supporting KB documentation
• Communicate progress, roadblocks, and recommendations to customers

• A degree in Information Technology, Computer Science or comparable experience
• ServiceNow Certified System Administrator (to current release)
• ServiceNow Certified Application Developer (to current release)
• ServiceNow scoped application development experience (to current release)
• Integrations experience
• ITIL certification (preferred)
• Domain separation experience (preferred)
• Strongly developed communication skills
• Experience providing top-level customer service
• A passion for cutting edge technology
• Does well in a fast-paced, changing environment
• Learns quickly and adapts well to new challenges
• Enthusiastic and motivated to learn and grow

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.