Servicenow developer

Minimum 5 years of ServiceNow development experience

At least 2 years of experience delivering CSM implementations projects

Technical Skills

▪ Configuring and customizing features within the ServiceNow CSM module

▪ Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI

policies, UI scripts, and scheduled jobs.

▪ Strong expertise in building and consuming REST and SOAP APIs

▪ Experience working with Integration Hub and MID Server

▪ Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs

▪ Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows

Servicenow -CSM(Customer Service Management) certification is mandatory

Servicenow developer

Servicenow - CSM(Customer Service Management) Certification mandatory

Implementation Experience