Servicenow developer TCS c2h

• Design, develop, and implement solutions within the ServiceNow ITSM, CMDB, and Service Mapping modules.

• • Customize workflows, business rules, UI policies, and client scripts to meet business needs.

• • Develop and maintain CMDB integrations, ensuring accurate and up-to-date configuration data.

• • Configure and deploy Service Mapping to visualize application services and their dependencies.

• • Work closely with ITSM process owners to align system functionality with business processes.

• • Perform regular CMDB health checks, audits, and data reconciliation.

• • Participate in the planning and execution of ServiceNow upgrades and patches.

• • Develop and maintain technical documentation including architecture diagrams and SOPs.

• • Collaborate with cross-functional teams to ensure ServiceNow platform stability and performance.

• • Troubleshoot and resolve issues related to the ServiceNow platform and its modules.