ServiceNow Developer - VOIS

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nWe are seeking a skilled ServiceNow Developer to design, build and enhance ServiceNow solutions, ensuring high\u2011quality integrations, Service Portal development, and effective lifecycle management. This role is ideal for individuals with strong analytical thinking, hands\u2011on technical capability and a commitment to delivering reliable, secure and efficient platform solutions.\n\n## What you will do\n\n * Develop, configure and customise ServiceNow applications in line with business requirements.\n * Deliver and optimise complex ServiceNow integrations using industry\u2011standard methods.\n * Build and maintain Service Portal components, widgets and user interfaces.\n * Apply advanced knowledge of the software development lifecycle to ensure robust and scalable outcomes.\n * Utilise understanding of various SCDL methodologies to support structured delivery.\n * Troubleshoot issues, analyse root causes and implement sustainable solutions.\n * Collaborate effectively with stakeholders and cross\u2011functional teams.\n * Provide guidance and leadership to team members where required.\n * Manage priorities and timelines to meet project objectives.\n\n\n\n## Who you are\n\n * Minimum 3-4 years\u2019 experience as a ServiceNow Developer or Administrator.\n * Strong expertise in ServiceNow integrations and Service Portal development.\n * Strong Expertise with Javascript\n * Advanced understanding of the software development lifecycle.\n * Good awareness of SCDL methodologies.\n * Demonstrates critical thinking and structured problem\u2011solving abilities.\n * Experienced in team collaboration and capable of supporting or guiding colleagues.\n * Strong organisational and time\u2011management skills.\n * Effective communication and interpersonal abilities.\n * Preferred qualifications: ServiceNow CSA certification and Service Portal micro\u2011certification.\n\n\n\n## Not a Perfect Fit?\n\nVodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u2019s in it for you\n\n * Opportunity to deepen technical expertise in ServiceNow development and integrations.\n * Exposure to a wide range of enterprise-level digital transformation initiatives.\n * Collaborative work environment with supportive colleagues and leaders.\n * Opportunities to lead initiatives and contribute to process improvements.\n * Experience in a global, fast\u2011evolving organisation committed to continuous innovation.\n\n\n\n## What skills you will learn\n\n * Enhanced knowledge of ServiceNow platform capabilities and modules.\n * Advanced skills in integration frameworks and Service Portal engineering.\n * Strengthened experience in SDLC and agile delivery practices.\n * Leadership and team\u2011coordination capabilities.\n * Improved problem\u2011solving and solution\u2011design expertise.\n\n\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\n * LinkedIn: https://www.linkedin.com/company/vois/\n * Facebook: https://www.facebook.com/voisglobal\n * Instagram: https://www.instagram.com/voisglobal/\n * Chat with our employees: https://lnkd.in/dpkrcvR2\n\n\n