Job Description - ServiceNow Functional Architect Platform (Technical Lead/ SME)

Key responsibilities:

Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.
Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs.
Debug issues related to performance and, provide fixes to those.
Coordinate with the PO for the deliverables and prioritization of the tasks.
Prepare the runbook for the releases and coordinate during the release.
Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and user experience.
Lead and mentor developers, fostering a collaborative and knowledge-sharing environment within the team.
Stay current with industry’s best practices and emerging trends in ServiceNow development (latest version, GenAI NowAssist capabilities etc.), recommending and implementing improvements as necessary
Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and functionality.
Participate in the planning and execution of ServiceNow upgrades and enhancements.
Understanding of Proximus architectural build and provide solutions for customer needs.
Provide support to the developers and the team members
Mentor/ groom the team to upskill themselves on the latest features in ServiceNow
Offer developers/ team members constructive feedback to help them build the latest and in-demand skills
Support hiring activities by reviewing profiles and evaluating them.

Qualifications:

Proven experience as a ServiceNow SME/ Tech Lead, with a minimum of 8+yrs in ServiceNow platform.
In-depth knowledge of ServiceNow architecture, design, and best practices.
ServiceNow implementation experience in CSM module.
Proficient in CMDB and data loads.
Proficiency in JavaScript, HTML, CSS.
Must have knowledge of SLAs
Must have hands-on experience in Flow Designer
Excellent scripting skills and well awareness of the best practices.
Strong expertise in ServiceNow development tools, including but not limited to
Configurable workspace, Workflow Editor, Form Designer, UI Builder and Service Portal.
ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is highly desirable
Excellent problem-solving and analytical skills, with keen attention to detail.
Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders

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ServiceNow Functional Architect Platform (Technical Lead/ SME)

Job Description - ServiceNow Functional Architect Platform (Technical Lead/ SME)