ServiceNow ITOM/HAM/SAM

The ServiceNow ITOM, CMDB, and Asset Management Specialist is responsible for designing, implementing, and maintaining ServiceNow capabilities across IT Operations Management, Service Availability, CMDB/CSDM, and Hardware Asset Management. This role focuses on integrations, data quality, availability calculations, and asset lifecycle automation to support reliable IT services and informed decision -making.

Key Responsibilities

ITOM & Service Availability

• Configure and maintain ServiceNow ITOM and Service Availability modules
  

• Develop and support availability calculation logic using scripts and service health models
  

• Ensure accurate service health reporting and operational visibility
  

CMDB & CSDM

• Design, implement, and maintain CMDB aligned with CSDM best practices
  

• Build and manage reconciliation rules and data normalization strategies
  

• Ensure CMDB data accuracy, completeness, and integrity across multiple data sources
  

HAM / SAM

• Configure Hardware Asset Management (HAM) workflows and lifecycle processes
  

• Synchronize asset lifecycle states across integrated systems
  

• Support Software Asset Management (SAM) processes and reporting
  

Integrations & Development

• Develop REST -based integrations to import and synchronize data from external systems
  

• Create and maintain Transform Maps for inbound data processing
  

• Troubleshoot integration issues and optimize performance
  

ITSM Support

• Support ITSM processes including Incident, Change, and Request Management
  

• Collaborate with stakeholders to align ServiceNow solutions with business requirements
  

Requirements

• Strong experience with ServiceNow ITOM, CMDB, CSDM, HAM, and ITSM
  

• Hands -on experience developing REST integrations and data imports
  

• Proficiency in Transform Maps and reconciliation rules
  

• Scripting experience for availability calculations and platform logic
  

• Solid understanding of asset lifecycle management and automation
  

Preferred Qualifications

• ServiceNow certifications (CSA, ITOM, HAM, or SAM)
  

• Experience in large enterprise or multi -source CMDB environments
  

• Knowledge of discovery, service mapping, or event management