ServiceNow Lead

Responsibilities:

• Expertise in ServiceNow development and applications/ modules ITSM, ITOM
  
• Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices
  
• Lead the ServiceNow support and development work
  
• Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
  
• Strong technical skills in ServiceNow, including scripting, development, and testing.
  
• Develop and document integration blueprints, including data mapping, transformation, and workflow orchestration.
  
• ServiceNow Advisory to customer on platform capabilities
  
• Will be able to demo ServiceNow product capabilities to customers
  
• Collaborate with Business Functional team members to write/estimate stories
  
• Hands -on development experience in ServiceNow Platform
  
• Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
  
• Provide mentorship to developers and platform engineers on technical design standards and best practices
  
• Assist in identifying and implementing key business KPI metrics
  
• Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies
  
• Create and maintain design, SOP, training related documentation
  
• Design, develop, and deploy new ServiceNow functionalities
  
• Identify, investigate and resolve ServiceNow issues
  
• Design and deploy ServiceNow Integrations
  

Required Qualifications

• Experience with key technologies relevant to ServiceNow integration solutions
  
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  
• Excellent interpersonal skills, customer centric attitude, and situational awareness
  
• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
  
• 8+ years working on the ServiceNow platform
  

͏Do:

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
  
• Investigating problem areas followed by the software development life cycle
  
• Facilitate root cause analysis of the system issues and problem statement
  
• Identify ideas to improve system performance and impact availability
  
• Analyze client requirements and convert requirements to feasible design
  
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
  
• Conferring with project managers to obtain information on software capabilities
  

͏

2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
  
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
  
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
  
• Ensuring that code is error free or has no bugs and test failure
  
• Preparing reports on programming project specifications, activities and status
  
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
  
• Compile timely, comprehensive and accurate documentation and reports as requested
  
• Coordinating with the team on daily project status and progress and documenting it
  
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
  

͏

3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
  
• Taking feedback on the regular basis to ensure smooth and on time delivery
  
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  
• Consulting with engineering staff to evaluate software -hardware interfaces and develop specifications and performance requirements
  
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
  
• Ensure good quality of interaction with customer w.r.t. e -mail content, fault report tracking, voice calls, business etiquette etc
  
• Timely Response to customer requests and no instances of complaints either internally or externally.