ServiceNow Lead

Posting
Title :

ServiceNow
Lead

Qualification
:

Any
graduation

Experience
:

8+
years

Must
Have Skills :

implement
ServiceNow modules including:

• CMDB
  (CSDM v5 aligned), Service Catalogue
  

• ITSM
  Pro+
  

• Now
  Assist
  

• ITOM
  (Discovery, Service Mapping, Event Management)
  

• Workflow
  Data Fabric (WDF)
  

• Integration
  Hub
  

• Drive
  automation -first design using Flow Designer, Integration Hub,
  RPA Hub, Now Assist agents, and AI/ML capabilities
  

• Lead
  Discovery and CMDB design, including CI classes, relationships,
  data quality, reconciliation, and governance models
  

• Design
  and govern service models, business services, and application
  services aligned to business capabilities
  

Good
to Have Skills :

Design
and govern CMDB architecture aligned to CSDM v5, ensuring:

• Data
  accuracy, completeness, timeliness, and integrity
  

• Clear
  ownership, stewardship, and lifecycle management
  

• Apply ITIL best practices across Incident, Problem, Change,
  Request, Asset, and Service Portfolio Management
  

• Define
  CMDB health metrics, audit mechanisms, and continuous improvement
  processes
  

Roles
and Responsibilities:

Define
and own the end -to -end ServiceNow platform, ensuring
scalability, performance, security, and upgradeability

• Act
  as the technical authority across multiple ServiceNow
  product implementations and agile teams
  

• Ensure
  minimal customization and maximum adoption of OOB features,
  workflows, and AI -driven capabilities
  

Location
:

Bangalore
, Hyderabad, Pune

CTC
Range :

36
LPA

Notice
period :

Immediate

Shift
Timings :

General

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Contract