ServiceNow SAM Implementation Lead

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

Learn more at betsol.com

Looking for an experienced ServiceNow SAM Implementation Lead to drive end-to-end delivery of Software Asset Management (SAM Pro) projects. This role requires deep technical expertise combined with strong customer-facing and leadership skills. The individual will be responsible for leading implementations, managing stakeholder expectations, and ensuring successful project outcomes.

Key Responsibilities

• Lead ServiceNow SAM Pro implementation projects from planning through delivery.

• Conduct regular customer calls, workshops, and presentations to gather requirements, provide updates, and resolve issues.

• Coordinate with customer project management teams to align timelines, resources, and deliverables.

• Configure, customize, and develop the ServiceNow platform using JavaScript, Glide scripting, Flow Designer, and IntegrationHub.

• Drive integration efforts with third-party systems using REST/SOAP APIs.

• Ensure effective use of CMDB and Service Mapping to support SAM processes.

• Manage cross-functional project teams in Agile/DevOps environments.

• Act as a trusted advisor to stakeholders, building alignment and consensus across business and IT teams.

Qualifications & Skills

• Hands-on experience in ServiceNow platform development.

• Proven expertise in ServiceNow SAM Pro implementation.

• Strong working knowledge of ServiceNow CMDB and Service Mapping.

• Proven track record of leading enterprise-scale ServiceNow projects and managing customer-facing engagements.

• Solid understanding of ITIL, Agile, and DevOps methodologies.

• Excellent communication, leadership, and organizational skills.

Certifications (Preferred/Required)

• ServiceNow Certified System Administrator (CSA) – Required

• ServiceNow Certified Implementation Specialist (CIS) – Preferred

• ServiceNow Certified Application Developer (CAD) – Preferred

• ServiceNow SAM Certification – Preferred