ServiceNow SAM Pro Developer

ServiceNow SAM Pro Developer

Role: ServiceNow SAM Pro Developer
Employment Type: Full-Time

Job Description:

We are looking for an experienced ServiceNow SAM Pro Developer with strong hands-on experience in implementing, configuring, and supporting ServiceNow Software Asset Management Professional (SAM Pro).

The candidate will be responsible for software license compliance, software asset optimization, license reconciliation, normalization, reclamation, and vendor audit readiness.

Key Responsibilities:

• Implement and configure ServiceNow SAM Pro.


• Configure software models, entitlements, contracts, installations, license positions, and license metrics.


• Manage software normalization, reconciliation, reclamation, and SaaS License Management.


• Integrate SAM Pro with CMDB, ServiceNow Discovery, ITSM, Procurement, Finance, and ITOM.


• Work with Publisher Packs and ServiceNow Content Library.


• Manage software license compliance and identify optimization and cost-saving opportunities.


• Support licensing models such as per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription.


• Troubleshoot software discovery and normalization data-quality issues.


• Integrate with SCCM/MECM, Microsoft Intune, Jamf, cloud portals, and other inventory tools.


• Prepare and maintain software asset data for vendor audits.


• Develop reports and dashboards for license utilization, compliance, and software spend.


• Work with ITAM, IT Finance, Procurement, Legal, and Vendor Management teams.


• Develop and maintain ServiceNow configurations, workflows, scripts, and integrations.

Required Skills:

• ServiceNow SAM Pro


• Software Asset Management (SAM)


• IT Asset Management (ITAM)


• ServiceNow Discovery


• CMDB


• Software normalization


• License reconciliation


• Software entitlements and contracts


• Publisher Packs


• License compliance and optimization


• SCCM/MECM, Intune, or Jamf


• ServiceNow scripting / JavaScript


• REST/SOAP APIs


• IntegrationHub


• ServiceNow reporting and dashboards

Good to Have:

• ServiceNow SAM Pro Implementation Specialist certification


• ServiceNow CSA certification


• ITIL/ITAM knowledge


• Experience with Microsoft, Oracle, Adobe, IBM, VMware, or Salesforce licensing


• Experience with SaaS License Management and vendor audits