This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Senior Software Engineer - ITOM based in India.
This role sits within a high-performing global ServiceNow delivery team focused on designing and enhancing enterprise-grade ITOM solutions at scale. You will play a key role in implementing CMDB, Discovery, and Service Mapping capabilities that directly improve visibility, reliability, and automation across complex IT environments. Acting as both a technical expert and delivery contributor, you will work closely with stakeholders to translate business requirements into scalable ServiceNow solutions. The position involves hands-on development, integration design, and configuration of advanced ServiceNow modules in large enterprise settings. You will also collaborate with cross-functional technical teams to ensure consistency, performance, and adherence to best practices. This is an opportunity to work on impactful transformation programs while deepening your expertise in the ServiceNow ecosystem.
Accountabilities:
- Lead the design, development, and implementation of ServiceNow ITOM solutions, including CMDB, Discovery, and Service Mapping, ensuring alignment with enterprise architecture and best practices.
- Develop and configure ServiceNow components such as business rules, client scripts, flow designer workflows, scripted REST APIs, and integrations with external systems.
- Implement and support integrations between ServiceNow and third-party platforms using REST, SOAP, MID Servers, and cloud-to-cloud approaches.
- Collaborate with stakeholders, technical SMEs, and end users to gather requirements, define solutions, and validate technical designs.
- Support impact analysis, service mapping configuration, event management, and UAT activities across complex environments.
- Troubleshoot production issues, manage update sets, and ensure stability and consistency across ServiceNow instances.
- Maintain technical documentation, SOPs, and ensure adherence to coding standards and governance practices.
Requirements:
The ideal candidate has 4+ years of hands-on ServiceNow experience with strong expertise in ITOM modules, including CMDB, Discovery, and integrations. You should have a solid background in ServiceNow scripting, platform configuration, and enterprise system integration, combined with strong analytical and problem-solving skills.
- 4+ years of ServiceNow experience with focus on ITOM (CMDB, Discovery, Service Mapping, MID Server).
- Strong experience building and supporting integrations using REST, SOAP, and data extraction methods (JDBC, ODBC, ETL).
- Proficiency in ServiceNow scripting (Business Rules, Client Scripts, Script Includes, Scripted REST APIs).
- Experience with Flow Designer, automation logic, and platform configuration.
- Ability to design technical solutions, create documentation, and support UAT cycles.
- Strong understanding of enterprise IT environments and operational best practices.
- Excellent communication skills to interact with technical teams and business stakeholders.
- ServiceNow CSA and CAD certifications preferred; ITIL Foundation is a plus.
- Degree in Computer Science, Information Systems, or equivalent practical experience.
Benefits:
- Competitive compensation aligned with experience and expertise
- Opportunity to work on enterprise-scale ServiceNow transformation programs
- Access to ServiceNow training and certification support (CSA, CAD, and advanced modules)
- Remote-friendly and collaborative global work environment
- Exposure to cutting-edge ITOM implementations and complex integrations
- Inclusive and diverse workplace culture focused on continuous learning
- Career growth opportunities within a leading ServiceNow ecosystem partner.
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