Role Summary
The ServiceNow Senior Architect is responsible for defining, governing, and delivering scalable, secure, and best-practice ServiceNow solutions across the enterprise. This role serves as the design authority for the platform and ensures long-term platform health, upgrade readiness, and alignment with business goals.
Key Responsibilities
Define end-to-end ServiceNow solution architecture aligned with enterprise standards
Act as design authority for platform customizations, integrations, and enhancements
Ensure adherence to ServiceNow best practices, licensing, and upgrade-safe design
Own and maintain the ServiceNow technical roadmap
Establish and enforce development, integration, UI, and data standards
Review and approve technical designs, plugin enablement, and release content
Conduct platform health checks covering performance, security, and scalability
Provide architectural guidance and hands-on support for complex implementations
Mentor senior developers and guide ServiceNow delivery teams
Act as a trusted advisor to leadership and governance forums
Required Skills & Experience
10+ years of IT experience with 7+ years on ServiceNow
Strong experience delivering enterprise-scale ServiceNow implementations
Deep expertise in ITSM (mandatory)
Experience in one or more additional modules (CSM, HRSD, ITOM, Custom Apps)
Strong hands-on knowledge of scripting, Flow Designer, and IntegrationHub
Experience with REST/SOAP integrations, MID Server, CMDB, and CSDM
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist ITSM
ServiceNow Certified Technical Architect / Master Architect
Role Note
This is a hands-on technical leadership role. The Senior Architect is expected to engage deeply with the platform when required and provide strong architectural governance across ServiceNow implementations.
Experience: >10 YEARS
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