ServiceNow Senior Technical Success Consultant

Role purpose

As a ServiceNow Senior Technical Success Consultant, you will be supporting projects deploying ServiceNow -based solutions for Veracity clients globally and providing L2/L3 support to clients along with actively working on debugging issues faced by clients. 

Key Responsibilities

• Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
  
• Work on managed services or production support with ServiceNow
  
• Strong experience and understanding of ITIL and ITSM, E.g., Incident vs Request and Request vs Change
  
• Must be strong in client interactions for debugging the issues on the project
  
• Must work on the enhancements as per the client requirements.
  
• Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
  
• Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
  
• Work collaboratively with the team & project manager to deliver assigned work on time
  
• Maintain an effective and proactive follow -up & updates with stakeholders
  
• Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc.
  
• Configuring, developing and testing solutions on the platform to meet business requirements
  
• Maintain high customer satisfaction through the delivery of high -quality, timely and thorough solutions to our clients
  
• Working with our process owners to identify opportunities for improvement 
  
• Engage with clients to provide advice to solve problems & create value
  
• Coordinate training & workshop
  
• Collaborate with the project team to deliver the project efficiently
  
• Educating our users on how to use the platform best 
  
• Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
  
• Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
  

• 5 -7 years of IT experience
  
• Sound ServiceNow knowledge
  
• Sound JavaScript knowledge
  
• Openness to travel
  
• Tertiary education preferred
  

Professional qualifications and education requirements

• At least five years of work -experience in ServiceNow projects
  
• ServiceNow admin certification (CSA)
  
• ServiceNow certified application developer (CAD), will be a plus
  
• ITIL Foundation Certificate in IT Service Management
  
• Excellent problem solving & communication skill
  
• Embrace design thinking