ServiceNow Solution Architect

Key Responsibilities

• Own the end-to-end ServiceNow solution architecture for enterprise implementations and transformation initiatives.
  
• Translate business and technical requirements into scalable ServiceNow architecture and solution designs.
  
• Define HLD/LLD, technical architecture, integration architecture, data models, workflows, and security architecture.
  
• Lead architecture discussions with business stakeholders, enterprise architects, developers, administrators, and implementation partners.
  
• Provide technical direction and governance across ServiceNow development and implementation teams.
  
• Design solutions across ITSM, ITOM, CMDB/CSDM, ITAM, HRSD, CSM, SecOps and custom applications based on business requirements.
  
• Design and govern integrations using REST, SOAP, IntegrationHub, MID Server, APIs, web services and event-driven integrations.
  
• Define CMDB architecture, CSDM alignment, Discovery, Service Mapping, data governance and CMDB health strategies.
  
• Establish ServiceNow development standards covering configuration vs customization, scripting, scoped applications, update sets, application repositories and deployment practices.
  
• Review technical designs, code, integrations, custom applications and platform configurations.
  
• Ensure solutions follow ServiceNow best practices, security standards, scalability, performance and upgradeability.
  
• Lead platform modernization, instance consolidation, upgrade and migration initiatives.
  
• Evaluate new ServiceNow capabilities and recommend appropriate platform solutions.
  
• Work with security teams on SSO, OAuth, ACLs, roles, encryption and secure integrations.
  
• Support technical estimation, solution proposals, POCs and implementation planning.
  
• Identify technical risks, dependencies and architectural gaps and drive their resolution.
  
• Mentor ServiceNow developers, technical leads and administrators.
  

Mandatory Skills

• 10–14 years of ServiceNow experience
  
• Strong experience as ServiceNow Solution Architect / Technical Architect / Lead Architect
  
• ServiceNow architecture and enterprise solution design
  
• Strong ITSM experience
  
• Strong CMDB / CSDM knowledge
  
• Experience with ITOM, Discovery and Service Mapping
  
• ServiceNow integrations and API architecture
  
• REST / SOAP / IntegrationHub / MID Server
  
• ServiceNow scripting:
  • JavaScript
    
  • Glide APIs
    
  • Business Rules
    
  • Script Includes
    
  • Client Scripts
    
  • UI Policies
    
  • UI Actions
    
• Flow Designer / Workflow
  
• ServiceNow ACLs, roles and security
  
• Scoped applications / custom applications
  
• ServiceNow upgrade and migration experience
  
• Technical documentation including HLD/LLD
  
• Experience working with enterprise architecture and governance teams
  

Preferred Skills

• ITAM / HAM / SAM
  
• HRSD
  
• CSM
  
• SecOps
  
• Service Portal / Employee Center
  
• IntegrationHub
  
• ServiceNow Automation Engine
  
• Performance Analytics
  
• ServiceNow AI / Now Assist
  
• Virtual Agent
  
• GenAI / AI Search
  
• Event Management / ITOM Health
  
• ServiceNow Discovery
  
• Service Mapping
  
• CMDB Health
  
• Service Graph Connectors
  
• Azure / AWS / GCP integrations
  
• DevOps / CI/CD
  
• Git / Jenkins / Azure DevOps
  

Certifications

Preferred:

• Certified System Administrator (CSA)
  
• Certified Application Developer (CAD)
  
• Certified Implementation Specialist (CIS)
  
• Certified Technical Architect (CTA) – highly preferred for senior architecture positions
  
• CIS-ITSM / CIS-ITOM / CIS-CSM / CIS-HRSD based on module expertise