ServiceNow Solution Consultant

CloudGo is a consulting
company that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a



Solution


Consultant.

The Solution
Consultant provides technical support to the sales team and
provides prospective customers with product and solution
advice. The primary role of the Solution Consultant is to gain
an understanding of the business problems customers are trying
to solve whilst staying agnostic to the technical solution.
The Solution Consultant will drive customer education around
the power, flexibility, and ease -of -use of the ServiceNow platform.

We Hire for Culture First:






Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.


 

We believe we don’t
exist without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.Other companies give you a job. We give you opportunity.






CloudGo is focused on
building a people -focused organization with a long -term culture
of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• 
  
  
  
  
  Assist sales in
  the qualification of customer requirements through discovery.
  
  
  
  


• 
  
  
  
  
  Demonstrations of
  the product, both standard and tailored, to prospects and
  existing customers, via onsite visits or web conferencing.
  
  
  
  


• 
  
  
  
  
  Generation of
  product demo scripts and scenarios and maintaining
  demonstration environment.
  
  
  
  


• 
  
  
  
  
  Scoping and
  delivering Proof of Concept of Value engagements with prospects.
  
  
  
  


• 
  
  
  
  
  Responding to
  Request for Information/Proposal documents.
  
  
  
  


• 
  
  
  
  
  Staying current
  on product developments to a level required for demo and POC.
  
  
  
  


• 
  
  
  
  
  Supporting
  Marketing events – user conferences, trade shows, webinars etc.
  
  
  
  


• 
  
  
  
  
  Staying current
  on competitive analyses and understanding differentiators
  between the company and its competitors.
  
  
  
  


• 
  
  
  
  
  Responsible for
  understanding business and technical problems addressed by
  the products including key regulations, business drivers,
  evolving business needs, security etc.
  
  
  
  


• 
  
  
  
  
  In conjunction
  with Sales and Delivery Services, participate in internal
  handoff meeting - communicate commitments, expectations,
  etc. in preparation for the project.
  
  
  
  


• 
  
  
  
  
  ServiceNow
  subject matter expert at executive marketing events.
  
  
  
  


• 
  
  
  
  
  Contribute to the
  continual improvement of Delivery and Advisory Services
  processes as well as the maturing of the different
  portfolios, capabilities, expertise, and best practices in
  consideration of customer needs and requirements.
  
  
  
  


• 
  
  
  
  
  Ensure all time
  is recorded accurately and keep calendar up -to -date with
  scheduled activities.
  
  
  
  


• 
  
  
  
  
  
  
  Other duties
  and responsibilities as assigned.
  
  

Requirements

• 
  
  
  
  At least 3 years’
  experience with functional analysis around IT software and
  business processes.
  
  
  
  


• 
  
  
  
  Degree or
  equivalent, preferably B.E. in Computer Science or IT, and
  proven experience in technical consulting roles.
  
  
  
  


• 
  
  
  
  Demonstrated
  technical expertise in web technology and the ability to
  learn new technology.
  
  
  
  


• 
  
  
  
  Communication and
  presentation skills to include technical and business concepts.
  
  


• 
  
  
  ITIL V3/4 Foundations certification.
  
  
  
  
  
  

Professional skill requirements

• 
  
  
  
  Demonstration
  experience covering technical and value needs
  
  
  
  


• 
  
  
  
  Ability to
  understand good design practices with both process and ServiceNow.
  
  
  
  


• 
  
  
  
  Good listening
  skills, respecting others' point of view and takes
  ownership of contributing the required input while
  demonstrating strong communication skills (written,
  interpersonal, and presentational).
  
  
  
  


• 
  
  
  
  Demonstrated
  interpersonal skills, customer -centric attitude, ability to
  deal with cultural diversity.
  
  
  
  


• 
  
  
  
  Ownership,
  accountability, and attention to detail in all work efforts.
  
  
  
  


• 
  
  
  
  Understanding of
  project lifecycle including sales, the transition to
  delivery, and delivery execution.
  
  
  
  


• 
  
  
  
  Maturity,
  professionalism, and judgment; ability to excel with minimum supervision.
  
  
  
  


• 
  
  
  
  Commitment to
  customer satisfaction
  
  
  
  


• 
  
  
  
  Familiarity with
  organizational change management concepts.