ServiceNow Technical Consultant

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a Technical Consultant.

As a Technical Consultant, you
will be supporting projects deploying Service Now -based
solutions for Veracity clients
globally.  

As part of the broader project
team, responsibilities will include liaising directly
with clients to identify and document their requirements and the
configuration and development of software to meet those
requirements.

Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
 
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.
Other companies give you a job.
We give you opportunity.

Requirements

• Work
  on assigned activity/task with other team
  members in the project and own a distinct aspect
  of the project
  
  
• Take charge of
  finding information sources, gathering, and interpreting
  problem statement, execute analysis and present findings to
  team members and stakeholders
  
  
  
• Must have strong
  knowledge on ServiceNow fundamentals, configuration &
  scripting.
  
  
• Work
  collaboratively with the team & project manager to
  deliver assigned work on time
  
  
  
• Maintain an
  effective and proactive follow -up & updates with
  stakeholders
  
  
• Perform and
  organise ongoing support for customers such as report
  building, data quality, new integrations,
  etc.
  
  
• Configuring, developing and
  testing solutions on the platform to meet business
  requirements
  
  
  Maintain high
  customer satisfaction through the delivery of
  high -quality, timely and thorough
  solutions to our clients
  
  
• Working with our
  process owners to identify opportunities for
  improvement 
  
  
• Engage with clients
  to provide advice to solve problems & create
  value
  
  
• Coordinate training
  & workshop
  
  
• Collaborate with
  the project team to deliver the project
  efficiently
  
  
• Educating our users
  on how to use the platform best 
  
  
  
• Assisting our
  Business Analysts and Senior Developers and providing ad hoc
  support to the Team where
  required
  
• 
  
  
  
  Enhance &
  increase ServiceNow knowledge by doing continuous
  learning, training and
  certification
  

Basic
requirements

• 
  3 -5 years of IT
  experience
  
  
• Sound ServiceNow
  knowledge
  
  
• Sound Javascript
  knowledge
  
  
• Openness to
  travel
  
  
• Tertiary education
  preferred
  

Professional qualifications and education
requirements

• 
  At least two
  years of work experience in ServiceNow projects
  
  
  
  



• 
  
  
  
  
  ServiceNow admin
  certification (CSA)
  
  
  
  



• 
  
  
  
  
  ServiceNow certified
  application developer (CAD), will be a plus
  
  
  
  



• 
  
  
  
  
  Excellent problem
  solving & communication skill
  
  
  
  



• 
  
  
  
  
  Embrace design
  thinking