ServiceNow Technical Delivery Manager

The group you’ll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. 

The impact you’ll make

Owns the technical strategy, delivery, governance, and operational excellence of the ServiceNow platform while leading teams, driving innovation, and ensuring scalable enterprise service management solutions

What you’ll do

Leads the design, development, delivery, and operational management of the ServiceNow platform. Responsible for managing technical teams, governing platform architecture, ensuring solution quality, driving platform adoption, and delivering scalable enterprise solutions aligned with business objectives. Acts as the primary technical owner for ServiceNow products and integrations while collaborating with business stakeholders, architects, vendors, and leadership teams.

• Platform Leadership & Delivery
• Architecture & Governance
• ServiceNow Product & Module Ownership
• Team Leadership
• Stakeholder Management

Who we’re looking for

• Overall 15+ years’ Experience
• 12+ years of hands-on ServiceNow platform experience - IT Ops, Sec Ops & HRSD (Mandatory)
• 8+ years as a ServiceNow Technical Architect / Solution Architect
• Experience managing large, global ServiceNow environments and multi-partner delivery models.
• Experience with architecture reviews, platform standards, partner oversight, and technical debt reduction

Preferred qualifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS)
• Certified Technical Architect (CTA)
• ITIL v4 Certification

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.