ServiceNow Technical Lead

Summary

Responsibilities

• Architect and implement advanced conversational solutions using Virtual Agent and NLU technologies to enhance self-service capabilities.
  
• Integrate generative AI functionalities, specifically Now Assist, to streamline workflows and improve operational efficiency.
  
• Design and enforce security protocols, including domain separation strategies, to maintain data integrity across multi-tenant environments.
  
• Develop and maintain seamless data exchanges using IntegrationHub, MID Servers, OAuth 2.0, and Webhooks.
  
• Create complex automated workflows and business processes utilizing Flow Designer to meet dynamic business requirements.
  
• Lead the customization and extension of the ServiceNow Platform using JavaScript and Glide API to support ITSM and CSM modules.
  
• Provide technical leadership and mentorship to development teams, ensuring best practices in coding standards and system performance.
  
• Collaborate with stakeholders to define project scope, deliverables, and timelines for ServiceNow initiatives.
  

• Proven experience of 6-8 years in IT services, with a strong focus on ServiceNow development.
  
• Demonstrated expertise in implementing Virtual Agent, NLU, and Now Assist/GenAI features.
  
• Proficiency in configuring Domain Separation, IntegrationHub, and MID Server environments.
  
• Strong knowledge of security protocols including OAuth 2.0 and Webhook implementations.
  
• Advanced skills in Flow Designer for building sophisticated automation logic.
  
• Deep understanding of the ServiceNow Platform, particularly in ITSM and Customer Service Management (CSM).
  
• Excellent programming abilities in JavaScript and the Glide API for custom application development.
  
• Ability to work within a salary range of ₹20 - 28 LPA.