ServiceNow Trainer

This role is for one of Weekday’s clients
Min Experience: 8 years
Location: Bengaluru
JobType: full-time

We are seeking a highly skilled and experienced ServiceNow Trainer to design, develop, and deliver comprehensive training programs for ServiceNow platforms and modules. The ideal candidate will have 8+ years of hands-on experience in ServiceNow along with a proven track record of training IT professionals, administrators, and end-users. This role requires a deep understanding of ServiceNow functionalities, strong communication skills, and the ability to simplify complex technical concepts for diverse audiences.

As a ServiceNow Trainer, you will play a critical role in empowering employees and clients with the knowledge required to maximize their use of ServiceNow, enhance productivity, and align ServiceNow solutions with business objectives.

Key Responsibilities

• Training Delivery & Facilitation
• Design and deliver interactive training sessions on ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, and GRC.
• Conduct both classroom and virtual training for technical teams, administrators, developers, and end-users.
• Adapt training methodologies based on audience skill levels (beginners, intermediate, advanced).
• Use real-world examples, case studies, and live demonstrations to enhance understanding.
• Content Development & Customization
• Develop training materials, including manuals, presentations, e-learning modules, and job aids.
• Customize training content to align with organizational requirements, industry best practices, and ServiceNow release updates.
• Ensure course content is engaging, accurate, and aligned with ServiceNow’s evolving ecosystem.
• Assessment & Feedback
• Conduct assessments, quizzes, and hands-on labs to evaluate participant learning and retention.
• Gather feedback from participants to continuously improve training effectiveness.
• Provide post-training support and mentorship to help learners apply knowledge in real-world scenarios.
• Collaboration & Stakeholder Engagement
• Partner with HR, IT, and leadership teams to identify training needs and skill gaps.
• Collaborate with ServiceNow developers, architects, and implementation consultants to ensure practical alignment of training with project requirements.
• Stay updated on ServiceNow product roadmaps and integrate new features into training programs.
• Continuous Improvement
• Monitor training outcomes and recommend enhancements to programs for maximum impact.
• Keep abreast of ServiceNow certifications, industry trends, and best practices.
• Mentor junior trainers and contribute to the knowledge-sharing culture within the organization.

Required Skills & Qualifications

• 8+ years of hands-on experience with ServiceNow across multiple modules.
• Proven experience as a technical trainer, corporate trainer, or ServiceNow instructor.
• Strong knowledge of IT Service Management (ITSM) processes and ServiceNow best practices.
• Expertise in ServiceNow workflows, form customization, reporting, and integrations.
• Familiarity with ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist, or Application Developer (preferred).
• Excellent communication, presentation, and facilitation skills.
• Ability to translate complex technical concepts into simplified learning materials.
• Strong organizational and time management skills.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.