ServiceNow / Workflow Automation SME

• Design, configure, and validate complex ServiceNow workflows and integrations to support diverse business functions.
  
• Develop and maintain comprehensive test strategies, generating detailed evidence to verify system functionality and stability.
  
• Create and curate high-quality knowledge articles and documentation to support internal teams and end-users.
  
• Manage the full spectrum of exception and escalation scenarios, ensuring timely resolution and minimal business disruption.
  
• Enforce SOX compliance controls within automated processes to mitigate risk and ensure audit readiness.
  
• Lead operational transition activities, ensuring smooth knowledge transfer and process handover between teams.
  
• Orchestrate identity provisioning workflows and manage access request approval lifecycles to maintain security and efficiency.
  

• Proven expertise in ServiceNow workflow configuration, integration patterns, and platform capabilities.
  
• Strong background in software testing methodologies, including the creation of test plans and test evidence.
  
• Exceptional technical writing skills with a track record of producing clear documentation and knowledge bases.
  
• Demonstrated experience in handling operational escalations and resolving complex exceptions.
  
• Solid understanding of SOX controls and their application within IT service management environments.
  
• Experience leading or participating in operational transition and change management initiatives.
  
• Proficiency in managing access request workflows, approval hierarchies, and identity provisioning orchestration.