ServiceNow_Business Analyst

Company : Truviq Systems

Job Type : Full Time

Hyderabad, India

Job Description - ServiceNow_Business Analyst

Experience : 4+ Years

Location: Hyderabad On Site

Notice Period : Immediate to 30 Days

Role Summary: Serve as the bridge between Client’s support and operations business processes and standard ServiceNow ITSM workflows. This role will assess / analyze existing 1P systems (i.e. internal ticketing systems) and design transition paths toward SN Incident, Case, Change, and Knowledge modules with minimal customization.

Requirements

Key Responsibilities:

Map (and document where needed) current support ops workflows and data models
Translate business requirements into SN -compatible process designs
Design resolver flows, approval chains, and support group hierarchies
Lead fiunctional workshops with stakeholders and support teams
Collaborate with Client’s product managers and BSAs to ensure fit -fior -purpose designs
Document all learnings / decisions. Conduct defined level ofi Knowledge Transfier back to a Client’s on periodic basis

Required Experience:

4+ years in ITSM process consulting or fiunctional roles
Expertise in SN modules: Incident, Change, Case, SAM, Knowledge
Familiarity with large enterprise ops and legacy -to -SaaS migration strategies
Excellent documentation, stakeholder engagement, and migration planning skills

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