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ServiceNow_ITAM_ITOM

Job Description - ServiceNow_ITAM_ITOM

Minimum Experience : 3+ years

Location : Hyderabad

Requirements

Skills:
  • ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration)
  • CMDB best practices and data modeling
  • MID Server deployment and troubleshooting
  • Flow Designer / Workflow / Automation Engine
  • IntegrationHub and API integrations
  • Scripted REST APIs, JavaScript, GlideRecord
  • Additional Technical Skills:
  • Windows/Linux server knowledge
  • Network fundamentals (TCP/IP, SNMP, ports/services)
  • Cloud platforms (Azure, AWS, GCP) integration experience
  • PowerShell, Python or shell scripting (for orchestration)
  • Software licensing concepts (SPLA, SaaS, etc.)

Soft Skills & Business Knowledge:
  • Strong analytical and troubleshooting skills
  • Communication with technical and non -technical stakeholders
  • Documentation and process mapping
  • Project management basics (Agile/Scrum experience is a plus)
  • ITIL v3/v4 knowledge or certification (especially for CMDB and service lifecycle)

Preferred Certifications:
  • ServiceNow Certified System Administrator
  • ServiceNow ITAM Fundamentals / ITOM Specialist
  • ITIL Foundation
  • ServiceNow Discovery Fundamentals / CMDB Fundamentals


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