ServicenowITSM/ITOM Lead consultant

1. Solution Architecture & Design: * Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. Translate business requirements into technical designs and architecture. Develop roadmaps for platform expansion, ensuring alignment with business goals. Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.). Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB. Ensure integration and alignment between ITSM and ITOM processes for end-to-end service delivery. Platform Governance & Best Practices: Define governance processes, development standards, and technical best practices for the platform. Establish guardrails for platform performance, scalability, and maintainability. Integration and Automation: Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI/CD pipelines). Leverage Flow Designer, Integration Hub, and other automation tools for streamlining workflows. Stakeholder Collaboration: Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs. Provide technical leadership and guidance to ServiceNow developers and administrators. Continuous Improvement: Stay up-to-date with ServiceNow's latest releases and features, recommending adoption where applicable. Drive innovation by exploring new ServiceNow modules and solutions to enhance business outcomes. 8+ years of experience with ServiceNow, with at least 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance. Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform. Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping. Experience with Event Management, Orchestration, and Cloud Management integrations. Proven ability to design and document architectural solutions for complex business requirements. Strong leadership and mentoring skills to guide technical teams. Integration & Automation: Experience with REST/SOAP APIs and integration with third-party systems. Hands-on experience with Flow Designer and Integration Hub. 4. Excellent communication and presentation skills, capable of interacting with stakeholders at all levels. Strong analytical and problem-solving abilities. Ability to manage multiple priorities and deliver results under pressure. Certified ServiceNow System Administrator (CSA). Certified Implementation Specialist (CIS) in ITSM and/or ITOM. Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus. Familiarity with Agile/Scrum methodologies. LI-INCONF ---