Job Description Summary

The Services Hub Leader acts as the business owner for a cluster of geographically dispersed windfarms, driving operational rigor, financial performance, and digital-led maintenance strategies. You will manage a diverse, cross-functional team of OM&U teams and partner technicians while serving as the primary commercial and operational interface for customers. The ideal candidate will combine deep technical expertise with a proactive approach to resource planning and process standardization, ensuring all sites achieve high performance and an uncompromising safety culture.

Job Description

Key Responsibilities

• Business Ownership (SQDC): Maintain primary ownership of Safety, Quality, Delivery, and Cost. Manage the hub as a P&L center, ensuring financial targets (cost/cash management) are met while driving operational KPIs to maximize turbine availability and minimize downtime.

• Operational Management: Direct the O&M of multiple windfarms, providing oversight to Site Managers and Site Leads. Plan and allocate labor and parts to ensure the timely execution of corrective, preventive, and retrofit activities.

• Operational Strategy: Utilize data from Remote Operation Centers and Fleet Performance Management (FPM) teams to drive maintenance quality and cost. Champion the use of digital tools to optimize performance across all sites.

• Team Leadership & Integration: Lead a diverse, unified team of OM&U  employees and supplier technicians. Foster a culture of excellence by mentoring staff, managing performance, and ensuring strict adherence to OM&U technical instructions, processes, and safety protocols.

• Customer & Contractual Interface: Act as the primary commercial point of contact for complex operational matters. Proactively manage contractual compliance and customer relationships, using effective problem-solving skills to navigate escalations and deliver an exceptional customer experience.

• Process Standardization: Deploy Lean principles (Kaizen, 5S, ISO standards) to ensure that isolated, geographically dispersed sites operate with the same high level of efficiency and uniformity as centralized hubs.

• Safety Stewardship: Champion a robust safety culture. Conduct regular Genba walks and safety audits to ensure full compliance with EHS standards, instructions, and guidelines across all hub locations.

• Cross-Functional Coordination: Collaborate with internal support functions, Blades, MCU and UpTower teams to resolve complex technical issues impacting site operations or contractual obligations.

Leadership Competencies

• Inclusive Leadership & Workforce Integration: Ability to build a cohesive, high-performing culture across a diverse, multi-location, and mixed-labor force.

• Influencing & Stakeholder Management: Effectively navigate a matrixed organization. Influence internal support functions (Supply Chain, Engineering, FPM) to ensure isolated site needs are prioritized.

• Decisiveness Under Pressure: Proven track record of making high-stakes decisions with incomplete or rapidly evolving information.

• Ownership & Accountability: Operates with a "Founder’s Mindset," taking full accountability for results and identifying bottlenecks before they escalate.

• Coaching & Development: Commitment to building site talent, identifying high-potential technicians, and fostering continuous learning.

• Resilience & Adaptability: Ability to maintain focus and lead through change while managing unpredictable site challenges and customer interactions.

Required Qualifications

• Bachelor’s degree from an accredited university or college

• 15+ years of work experience with min 5 years of experience in wind energy industry in site management role.

Desired Characteristics

• Strategic Problem Solving: Demonstrated ability to manage complex, multi-site technical issues while balancing commercial and contractual obligations.

• Digital Fluency: Strong familiarity with fleet performance data, remote monitoring platforms, and digital maintenance management systems.

• Commercial Acumen: Proven experience in cost/cash management and a proactive approach to contractual performance.

• Leadership Presence: Excellent verbal/written communication skills in English, with the ability to influence cross-functional teams and manage high-stakes customer relationships.

• Flexibility: Willingness to travel domestically and internationally to support site operations and customer meetings.

Additional Information

#LI-Remote - This is a remote position