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SHARED SERVICES - US HR Operations Experience (Mandatory)

icon building Company : Zensar Technologies
icon briefcase Job Type : Full Time
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Job Description - SHARED SERVICES - US HR Operations Experience (Mandatory)

Description

 



Global End‑to‑End Background Verification

  • Manage complete BGV cycles for candidates across US, UK, India, and ROW regions.

  • Conduct checks such as:

    • Employment & Experience Verification

    • Education Verification

    • Identity Checks

    • Address Verification

    • Reference Checks

    • Criminal/Court Record Checks

    • Database & Sanctions Screening (as per region)

    • Drug Screening (primarily for US roles)


  • Review and validate documents for authenticity based on regional norms.

2. Region-Specific Compliance & Process Adherence

  • US: Familiarity with FCRA guidelines, SSN validation, I‑9 related documentation, and county/state-level criminal checks.

  • UK: Understanding of BPSS, DBS checks, Right-to-Work checks, and past employer references as required under UK hiring laws.

  • India: Knowledge of NSR, UAN-based verification, police verification norms, and standard corporate BGV requirements.

  • ROW: Manage country-specific checks based on local employment laws, government regulations, and client requirements.

  • Ensure GDPR, data privacy, and confidentiality compliance across all regions.

3. Stakeholder, Candidate & Vendor Management

  • Collaborate closely with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance teams.

  • Communicate with candidates to request documents, clarify queries, and resolve discrepancies or red flags.

  • Coordinate with global BGV vendors, track SLAs, manage escalations, and audit vendor performance.

  • Work with internal auditors and regional HR to support compliance reviews.

4. Risk Assessment & Escalation Handling

  • Analyze verification outcomes and classify cases based on risk levels.

  • Prepare detailed discrepancy reports for high‑risk or sensitive cases.

  • Recommend decision outcomes and guide HR/leadership on potential hiring risks.

  • Handle complex or multi-country escalations.

5. Reporting, Documentation & Systems Updates

  • Maintain accurate and audit-ready BGV records for all regions.

  • Generate weekly/monthly MIS including:

    • TAT (Turnaround Time)

    • SLA compliance

    • Pending closures

    • High-risk cases

    • Region-wise insights


  • Update BGV status in HRMS/ATS tools globally.

6. Process Enhancement

  • Identify gaps or pain points in existing BGV workflows.

  • Work on global standardization, automation, and digitization initiatives.

  • Support policy updates, compliance audits, and cross‑regional process improvements.

  • Train new joiners or junior team members on multi-region BGV standards.

Required Qualifications & Experience Education

  • Bachelor’s degree in Human Resources, Business Administration, Compliance, or equivalent.

Experience

  • 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding.

  • Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred).

Technical & Functional Skills

  • Expertise in multi-country BGV regulations, document validation, and risk assessment.

  • Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards.

  • Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.).

  • Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards).

  • Ability to manage high-volume BGV cases across time zones.




Responsibilities

NA



Qualifications

NA



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