Site IT Service Delivery Manager GPG HVDC

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Job Description:

The opportunity:
The Site IT Service Delivery Manager/Specialist (SDM/SDS) is responsible for building and providing specific IT solutions/services interfacing the business, consulting with the site BU leads, business application owners and IT stakeholders on IT-related topics. Both roles are responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of ticket management and escalations.

How you’ll make an impact:

• Accountable for local business relationship management and serving as the key point of escalation.
• Aggregate demand for new and improved IT services required by the business and ensure overall business satisfaction with IT services.
• Manage vendor relationships and act as a point of contact for IT suppliers and CDC teams for IT-related topics.
• Ensure ticket management, triage and escalation.
• Provide infrastructure support/delivery onsite.
• Maintain governance and security onsite.
• Collect and manage the demands, incl. business requirements for factories and offices.
• Provide IT build project management.
• Provide a first line of support and governance for applications.
• Ensure OT Asset IT/OT cybersecurity operational management.
• Ensure first response in case of a cybersecurity emergency.
• Plan and manage factory/site IT budget and cost control.
• Ensure machine connectivity with network core switches.
• Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)
• Ensure access to relevant applications for the factory or Hitachi Energy site.
• Additionally, Site IT Service Delivery managers lead local IT professionals.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s degree in engineering (B. Tech), preferably in Computer Science & Engineering (CSE) or related field.
• Must have 12+ years of overall experience in IT/technology roles, preferably in enterprise environments
• Strong knowledge of IT service management frameworks such as ITIL or COBIT
• Project management certification such as PMP or PRINCE2
• Agile/Scrum certification (e.g., Certified Scrum Master – CSM) preferred
• Exposure to or specialization in Artificial Intelligence (AI) and emerging technologies is highly desirable.
• Proficiency in both spoken & written English language is required.

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