Site Reliability Engineer

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

• You will be responsible for maintaining and scaling production services and servers for complex and high throughput cloud services (Azure (primarily) and Google Cloud).
• Bridge and own the union between development, quality, security and operations
• You will improve scalability, service reliability, capacity, and performance.
• You will write automation code for provisioning and operating infrastructure at massive scale.
• You are not an operator, you’re an experienced software engineer focused on operations.
• Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Participate in Disaster recovery planning and execution
• Responsible for maintaining / patching servers supporting SaaS products. This includes Windows Servers, Linux Servers running in in-house Datacenters and/or using cloud PaaS providers ( Azure and GCP)

• Develop / Monitor dashboards to detect problems related to application, infrastructure and potential security incidents on daily basis. Help coordinate estimations and capacity planning
• You’ll work hand-in-hand with all teams to ship our code to production using Continuous Integration / Continuous Deployment (CI/CD).

• Collaborate with development teams and use intuition, experience and understanding to create SLIs, SLOs, and SLAs
• Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)

• Develop monitoring architecture, implementing monitoring agents, build dashboards, manage escalations and alerts
• Participate in incident management and driving root cause analysis (RCA) and risk management processes

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”