Site Reliability Engineering (SRE) Lead

Job Title: Site Reliability Engineering (SRE) Lead

About SID Global Solutions

SID Global Solutions (SIDGS) is a leading Digital
Engineering and Technology Services company specializing in Cloud, API
Management, DevOps, Platform Engineering, Kubernetes, Microservices, and
Digital Transformation. We are looking for an experienced Site Reliability
Engineering (SRE) Lead to drive platform reliability, operational
excellence, and production stability for mission -critical enterprise
applications.

Job Summary

We are seeking a highly skilled SRE Lead with strong
expertise in cloud infrastructure, Kubernetes, API Management, and production
operations. The ideal candidate will be responsible for ensuring the
availability, scalability, performance, and reliability of enterprise
applications while leading incident management, observability, and automation
initiatives.

In this role, you will work closely with Development,
DevOps, Infrastructure, Platform Engineering, and Application Support teams to
maintain highly available production environments, reduce operational risks,
and improve service reliability through automation and proactive monitoring.

Key Responsibilities

Reliability Engineering

• Define
  and implement Service Level Indicators (SLIs), Service Level Objectives
  (SLOs), and Error Budgets to improve platform reliability.
  
• Review
  application architecture and infrastructure designs to ensure scalability,
  resilience, and high availability.
  
• Drive
  reliability improvements across cloud -native applications and distributed
  systems.
  
• Identify
  opportunities to eliminate operational bottlenecks through automation and
  process improvements.
  

Incident & Production Management

• Lead
  Major Incident Management (P1/P2) activities and act as the primary
  technical escalation point for critical production issues.
  
• Coordinate
  with cross -functional teams to restore services within defined SLAs.
  
• Conduct
  Root Cause Analysis (RCA) and drive preventive and corrective actions to
  reduce recurring incidents.
  
• Participate
  in Change Management and Release activities to ensure production
  stability.
  
• Prepare
  incident reports and communicate status updates to business and technology
  stakeholders.
  

Automation & Platform Engineering

• Develop
  automation scripts and self -healing solutions to improve operational
  efficiency.
  
• Build
  reusable operational runbooks and standard operating procedures.
  
• Automate
  routine operational tasks using Python, Bash, or similar scripting
  languages.
  
• Support
  Infrastructure as Code (IaC) initiatives and CI/CD pipeline improvements.
  

Monitoring & Observability

• Design
  and maintain enterprise monitoring and alerting solutions.
  
• Create
  dashboards and alerts to proactively monitor application health,
  infrastructure, APIs, and Kubernetes environments.
  
• Analyze
  performance trends and recommend improvements for system stability and
  capacity planning.
  
• Ensure
  effective monitoring coverage across production environments.
  

API & Kubernetes Administration

• Manage
  and troubleshoot Google Apigee API Gateway configurations, policies, and
  traffic routing.
  
• Monitor
  Kubernetes clusters, workloads, namespaces, ingress controllers, and
  container health.
  
• Optimize
  application performance and resource utilization within Kubernetes
  environments.
  
• Support
  production deployments and post -release validation activities.
  

Leadership & Collaboration

• Mentor
  SRE, DevOps, and Production Support engineers.
  
• Establish
  operational best practices, troubleshooting guidelines, and technical
  documentation.
  
• Collaborate
  with Development, QA, Infrastructure, Security, and Business teams to
  improve platform reliability.
  
• Drive
  a culture of continuous improvement, automation, and operational
  excellence.
  

Required Technical Skills

• Strong
  experience with Google Cloud Platform (GCP).
  
• Hands -on
  expertise in Google Apigee API Management.
  
• Experience
  managing production Kubernetes (K8s) environments.
  
• Good
  understanding of NGINX, reverse proxy, and load balancing concepts.
  
• Strong
  knowledge of Linux/Unix Administration.
  
• Experience
  with Python, Bash, or Go scripting.
  
• Familiarity
  with CI/CD pipelines, Git, and Jenkins.
  
• Understanding
  of Infrastructure as Code (Terraform or equivalent is preferred).
  

Monitoring & Observability Tools

Experience with one or more of the following:

• Datadog
  
• Dynatrace
  
• Prometheus
  
• Grafana
  
• Splunk
  
• ELK
  Stack
  
• AppDynamics
  

Required Qualifications

• 7–10
  years of experience in Site Reliability Engineering (SRE), DevOps,
  Platform Engineering, or Production Support.
  
• Strong
  experience supporting enterprise production environments.
  
• Hands -on
  experience with Kubernetes, GCP, and Google Apigee.
  
• Good
  understanding of distributed systems, microservices architecture, and
  cloud -native applications.
  
• Experience
  in Incident, Problem, Change, and Release Management.
  
• Ability
  to troubleshoot complex production issues and coordinate cross -functional
  teams during critical incidents.
  

Preferred Qualifications

• Experience
  in Banking, Financial Services, or other enterprise environments.
  
• ITIL
  Foundation certification.
  
• Google
  Cloud Professional Certification.
  
• Kubernetes
  Certification (CKA/CKAD) is an added advantage.
  
• Experience
  with Service Mesh technologies such as Istio is preferred.