Site Technical Services Lead

Position Description

Position Purpose

The Lead Technical Services role is responsible for supporting manufacturing in terms of day-to-day issue resolution and driving process & engineering related trouble-shooting to minimize risk of disruption to business & impact on customer delivery. The role is also responsible for operational optimization for existing products at sites through driving participation in cross functional teams.

Strategic Responsibilities

• Monitor troubleshooting activities in the site & find out root causes


• Monitor resolution of troubleshooting activities in liaison with other departments involved depending upon the nature of issue


• Drive reduction of operational cost reduction projects by proper allocation of resources to existing products


• Support the preparation of necessary documents like SOP, LOGSHEET, BFD, BOM, Critical process parameter etc. before the startup of new products

Operational Responsibilities

• Serve as the preliminary contact point on the site for any deviation in quality, safety, yield, cycle time etc. and should coordinate with Process Technology, Scale-up, EHS and Operations teams to understand the root cause of the deviation


• Liaise with Manufacturing Head (Site) to provide assistance for all troubleshooting activities


• Conduct analysis of different parameters for process improvements


• Thorough understanding & knowledge of Chemical unit processes such as Chlorination, bromination, reduction & hydrogenation, nitration, sulphonation, esterification, Amination & ammonolysis, methylation, oxidation, cyclization, condensation etc.


• Thorough understanding & knowledge about unit operations such as fluid mechanics, agitation & mixing of liquids, absorption-desorption, adsorption, distillation, liquid –liquid extractions, humidification- dehumidification, crystallization, filtration, drying etc.


• Scale up procedures & scale up of lab scale experiments to Kilo Lab & Pilot plant and subsequently to commercial production in stipulated time frame taking into considerations the economics & safety.


• Establishing standard yield and desired quality at all stages of development of molecules.


• Technical & commercial feasibility with sensitivity analysis


• Well versed in co-ordination with BD, R&D, Technology Transfer, Projects, Engg., Production & QC.


• Understanding of scale-up strategy to decide which operation requires Pilot plant testing


• Environmental & safety aspects of process development


• Safety in design and analysis of chemical reactors such as analysis of Chemical reaction Hazards, hazards from chemical structures and reactivity of chemicals involved etc.


• Trouble shoot the process during commissioning as well as during product life cycle management to ensure planned productivity, standard yield and desired quality throughout the year


• Thorough understanding and knowledge about energy saving & waste reduction as well as yields improvement drive for sustainability as well as to be competitive in the market. In other words, to be well versed (procedures & Processes) with products life cycle management exercise.


• Support monitoring of batches for the new products as well as existing products


• Support process development periodically and provide engineering input


• Support monitoring of batches for the new products as well as existing products


• Resolve issues related to quality, yield and productivity during monitoring of batches


• Provide help & support to the Production department for all troubleshooting activities


• Ensure achievement of cost saving initiatives to achieve targeted savings in time frame


• Support change management on the site

Financial Responsibilities

• Resolve issues related to quality, yield and productivity during monitoring of batches


• Support the process of cost optimization for existing products

People Responsibilities

• Drive initiatives for training need identification and building requisite skills & competencies through systematic training & skill-upgradation initiatives for the team


• Actively drive, in conjunction with the Senior Management Team, the performance management process of the team


• Recognize excellent performers & affirm key contributions of employees toward the achievement of goals & objectives of the team


• Inspire & motivate employees through demonstrated commitment to PI’s values, vision & active participation in engagement activities


• Develop and maintain a culture of continuous improvement within the team

Education Qualification

B.E/B.Tech in Chemical Engineering

Work Experience

12-15 years of experience in managing operations support, root cause analysis

Industry to be Hired from

Agro-API-Fine-Chemicals

Functional Competencies

Interaction Complexity and Team Work