Sky Global Indian - Team Leader-Sky Channel-VRM - NR

Company : Kotak Mahindra Bank

Job Type : Full Time

Thane, India

Job Description - Sky Global Indian - Team Leader-Sky Channel-VRM - NR

Description

Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group

Generate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness

Acquire new affluent clients and increase the customer base

Work closely with other businesses to provide NRI customers with seamless access to NR products

Navigate through adaptive and technical challenges to seamlessly align service delivery and enhance client experience

Track customer complaints/queries and ensure a high level of customer satisfaction and provide information about product and service enhancements.

Ensure client engagement at all times though regular connecting via Omni Channel

Ensure adherence to all bank and regulatory processes at all times

Strong communication skills (written and verbal) and interpersonal skills

In depth NR product & process knowledge with mandatory NISM & IRDA certification

Strong numerical-analytical skills and communication skills

Experience in building and maintaining affluent customer relationships

Open to work as per Global time zone

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Sky Global Indian - Team Leader-Sky Channel-VRM - NR

Job Description - Sky Global Indian - Team Leader-Sky Channel-VRM - NR

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