Sky VRM - Team Leader-Sky Channel-VRM - Support

Job Role: Team Leader

• Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.

• Collaborating with fulfilment teams to ensure best in class conversion ratios.

• Ensure availability of trained manpower to maintain production at 100% capacity.

• Meet cost to income ratios as determined by Score card.

• Adherence to Standards of Performance.

• Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements:

• Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.

• People management skill essential.

• Experience in working in a tele-sales or relationship management in BFSI preferred.

• Certified in AMFI/IRDA.

• Good listening skills and strong communication abilities.

• Team Player.