Sme - Sap Vim

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Job
Description:

Job Description: SAP VIM Functional
Consultant (Staff Augmentation)

Role Overview

We are seeking an experienced SAP Vendor Invoice
Management (VIM) Functional Consultant to provide staff augmentation support
through the remainder of the year. Working under the strategic and operational
direction of the Invoicing Tech Lead, this role will focus on stabilizing the
SAP Invoicing support landscape by reducing operational backlog, improving
support processes, and strengthening the capabilities of the AMS organization.

The consultant will serve as the subject matter expert
for SAP VIM, driving execution across incident resolution, knowledge
management, Operations process standardization, and continuous improvement.
Success in this role will be measured not only by clearing existing work but by
leaving behind sustainable practices, documentation, and automation that
improve long-term operational support.

This role requires a highly independent,
action-oriented individual who can quickly assess the current state, identify
improvement opportunities, and execute with minimal direction.

Key Responsibilities

Working under the guidance and priorities established
by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:

SAP VIM Operational Support

• Serve
  as the functional subject matter expert for SAP Vendor Invoice Management
  (VIM).
  
• Rapidly
  assess and resolve the existing backlog of production incidents and
  standard operational requests.
  
• Troubleshoot
  functional issues across SAP VIM and related invoice processing workflows.
  
• Partner
  with AMS resources to improve the quality and speed of issue resolution.
  
• Identify
  recurring production issues and recommend permanent corrective actions.
  

AMS Stabilization & Capability Building

• Partner
  with the Invoicing Tech Lead to stabilize the AMS support model.
  
• Assess
  current support processes, documentation, and operational maturity.
  
• Identify
  knowledge gaps within the AMS team and implement improvements.
  
• Establish
  repeatable operational practices that improve support quality and
  consistency.
  
• Mentor
  AMS team members to increase functional capability and reduce dependency
  on key individuals.
  

Knowledge Management

• Inventory
  existing support documentation and knowledge assets.
  
• Create,
  update, and organize functional knowledge articles, troubleshooting
  guides, and operational runbooks.
  
• Develop
  documentation that enables faster incident resolution and knowledge
  transfer.
  
• Ensure
  documentation is maintainable and aligned with operational best practices.
  

Training & Enablement

• Develop
  a standardized onboarding and training plan for new AMS team members
  supporting SAP VIM.
  
• Create
  role-based training materials and learning paths.
  
• Develop
  end-user documentation and self-service guidance to improve user adoption
  and reduce support demand.
  
• Identify
  opportunities to improve functional knowledge across both IT and business
  users.
  

Continuous Improvement & Shift Left

• Analyze
  incident and service request trends to identify recurring issues and
  operational inefficiencies.
  
• Recommend
  and implement improvements that reduce support volume and improve system
  stability.
  
• Identify
  opportunities to shift work left through improved documentation, user
  enablement, automation, and process improvements.
  
• Partner
  with development and functional teams to propose long-term solutions for
  recurring problems.
  

AI & Knowledge Innovation

• Identify
  opportunities to leverage Generative AI to improve operational support.
  
• Design
  and develop a GPT-based knowledge assistant or similar AI persona to help
  end users and AMS analysts self-resolve common issues.
  
• Structure
  knowledge content to maximize AI usability and searchability.
  
• Recommend
  additional opportunities for AI-enabled support within the invoicing
  domain.
  

Cross-Functional Collaboration

• Work
  closely with the Invoicing Tech Lead, AMS resources, business
  stakeholders, developers, and ERP delivery teams.
  
• Provide
  clear recommendations for operational improvements based on data and
  observed support patterns.
  
• Escalate
  architectural or strategic decisions while independently executing
  day-to-day priorities.
  
• Contribute
  to a culture of continuous improvement and operational excellence.
  

Required Technical Expertise

SAP Applications

• SAP
  Vendor Invoice Management (OpenText VIM)
  
• SAP
  FI
  
• SAP
  MM
  
• Invoice
  Processing
  
• Workflow
  Configuration
  
• Exception
  Handling
  
• Invoice
  Approval Processes
  

Operational Support

• Production
  Support
  
• Incident
  Management
  
• Service
  Request Management
  
• Root
  Cause Analysis
  
• Problem
  Management
  
• Knowledge
  Management
  

Continuous Improvement

• Operational
  Process Improvement
  
• Documentation
  Development
  
• Training
  Development
  
• Support
  Model Optimization
  
• KPI
  Analysis
  
• Shift
  Left Strategies
  

AI & Automation

• Generative
  AI knowledge assistants (e.g., GPT)
  
• Knowledge
  base optimization
  
• Self-service
  enablement
  
• Process
  automation concepts
  

Qualifications

• Extensive
  experience supporting SAP Vendor Invoice Management (OpenText VIM) in
  enterprise SAP environments.
  
• Demonstrated
  success leading production support stabilization initiatives.
  
• Strong
  understanding of SAP FI, MM, and invoice processing workflows.
  
• Experience
  creating operational documentation, knowledge bases, and onboarding
  materials.
  
• Experience
  analyzing support metrics and implementing continuous improvement
  initiatives.
  
• Ability
  to work independently with minimal supervision while maintaining strong
  stakeholder communication.
  
• Excellent
  analytical, organizational, and problem-solving skills.
  
• Strong
  written and verbal communication skills with the ability to simplify
  complex functional concepts.
  

Desired Characteristics

The ideal consultant is:

• Action-oriented
  and self-directed.
  
• Comfortable
  operating in ambiguous environments.
  
• Focused
  on execution and measurable outcomes.
  
• Passionate
  about operational excellence and knowledge sharing.
  
• Skilled
  at building sustainable support capabilities rather than simply resolving
  tickets.
  
• Able
  to quickly earn credibility with both business users and technical teams.
  

Why SA Technologies Inc.?

Empowering Work Environment: A Great Place to Work,
especially celebrated as one of the Best Places for Women.

Excellence and Quality: A CMMI Level 5
Company, ensuring operational and service excellence.

Globally Acclaimed: A Microsoft Gold
Partner and Google Partner, with over 20 years of global IT
consulting and Development solutions delivery.

Have queries? We’re here to assist you! Chat live with our recruiter or connect with the job owner directly:

Email:  {Recruiter's email ID}

Contact Number: {Recruiter's
contact number}      
  

Embark on a rewarding journey together with us! At
SA Technologies Inc., your journey begins with a friendly
technical assessment, providing a stage to highlight your unique
skills.