SMS NOC Engineer

Company : Panamax Infotech Limited

Job Type : Full Time

Shela, India

Job Description - SMS NOC Engineer

Provide 24X7X365 NOC Support for VAS related issues

Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management,Trace Capturing & Troubleshooting

New clients interconnect and interconnection testing

Monitoring of all alarms/alerts from system and System health checklist for various nodes

Monitoring Disk Space, log files, Dumps/logs purging, application up-time

Capacity management and reporting in case of possible breach of capacity

Answer customer emails/calls and provide timely & high level of service

Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events

Head to Head testing/configuration with clients

Management reporting as per requirement

Maintain a good understanding of all NOC processes and implement them appropriately

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SMS NOC Engineer

Job Description - SMS NOC Engineer

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