SNOW Admin

Sapiens is on the lookout for a Servicenow developer to become a key player in our Bangalore team. If you're a seasoned Servicenow developer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

What you’ll do:

We are seeking a talented and experienced ServiceNow Developer to join our CSM system – Customer Support (ServiceNow) team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet the organization's business needs.

• Develop, and implement ServiceNow applications and modules according to business requirements.


• Customize and configure ServiceNow applications, workflows, forms, and reports.


• Develop and maintain ServiceNow workflows, catalog items, business rules, UI policies, Customer meta data uploads, implementation of new modules, system enhancements and script include.


• Perform ServiceNow administration tasks, including user management, role management, and security configurations.


• Conduct testing, debugging, and troubleshooting of ServiceNow applications and integrations.


• Stay updated with the latest ServiceNow releases, features, and best practices.


• Analyze customer requirement.


• Investigate defects raised by end users and backend users.


• Handle data fixes across instance, implementation updates and fixes

What to Have for this position.

Must have Skills:-

•  Bachelor’s degree in computer science, Information Technology, or a related field.


• Minimum of 4 years of experience as a ServiceNow Developer- MUST.


• Solid knowledge of ServiceNow platform and its modules, including Customer Service Management (CSM) and IT Service Management (ITSM), Case Management, Account management, Incident Management, Change Management, SLA Management, Service Catalog Management, ACL Management – MUST.


• Enterprise IT Operation Management (ITOM) – An Advantage.


• Experience in portal development- An advantage.


• Proficient in ServiceNow scripting (JavaScript, Glide API) and customization – MUST.


• Experience in ServiceNow workflows (Workflow editor and Flow designer), business rules, UI policies, and catalog development – MUST.


• Strong understanding of ServiceNow administration, including user management, role management, and security configurations.


• Hands on experience, and knowledge of ServiceNow integration techniques (REST, SOAP, MID Server) and APIs – MUST.


• Excellent problem-solving and analytical skills.


• Communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.


• Fluent in English – MUST.


• Self-learning.


• Excellent organizational and time management skills.


• Team player, proactive and customer-oriented approach.


• ServiceNow certifications (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are a plus.

About Sapiens:-

Sapiens International Corporation is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.