Social media - Customer Advisor

About CheQ

The fintech sensation making waves in the credit scene! We're not just here to help users navigate the credit maze, we're transforming it into an adventure that elevates lifestyles, making it not just manageable, but also fun and rewarding.  

Led by ex-Flipkart executive, Aditya Soni, CheQ has gained rapid traction. In just a short span, we've processed over $1 Billion in credit repayments and amassed a thriving community of over 600,000 users. And that's not all! We raised $10M seed funding, with the backing of industry titans like Venture Highway, 3one4 Capital, Multiply Ventures, Marshot Ventures, and Veda VC. Plus, marquee fintech angel advocates such as Naveen Kukreja of PaisaBazar and Shailaz Nag of Dotpe have placed their trust in our venture. 

If you're on the lookout for the fastest-growing fintech that's revolutionizing the credit arena, you're in the right place with CheQ! 

What you’ll be doing
Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you.

• Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel.
  

• Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
  

• Collaborate with team members to escalate and resolve complex issues as needed.
  

• Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.
  

Requirements

Like us, you’ll be deeply committed to delivering impactful outcomes for customers.

• The role requires between 6 months up to a maximum of a year’s experience in B2C, preferably in the E-commerce and Fintech domains.
  

• Candidates need to be based in Bangalore and be able to work from the office.
  

• A solid ability to communicate in both written and verbal form,
  

• Language Proficiency – English & Hindi is mandatory, south Indian or other regional languages would be an added advantage.
  

• The ability to work in rotational shifts, six days a week, and be customer-focused is a must.
  

• Typing speed requirement – 35 WPM (Words per minute) with multiple chat concurrency
  

• Familiar with ticketing tools such as Freshdesk, Freshchat, and Cloud telephony software.
  

Benefits

You define your work
We
acknowledge that your work does not define you. It’s you who will define your
work here. We do not encourage trade-offs between work and life. 

Propelled by courage & care
We dare
each other with the art of possible and then watch each other’s back delivering
the solution with speed, agility, heart and rigor.

Learn with the best
With a
strong leadership team from diverse backgrounds, you can expect to get the best
of many worlds

And much
more!

●      Industry competitive
compensation.

●      Work on real problems of India
that will create Impact at scale.

●      Work with all the jazz and fancy
that new and innovative technologies bring.

What you will not get

We come
from a place of honesty.So let’s set our expectations right!

Predictability of work
You will
be a spider in the web; we will throw everything at you!

Climbing the slow ladder of Career
Growth
We all
love to hop, skip & grow!

Bureaucracy and slow decision making
What was
that again??

Meetings, meetings & only meetings
We
believe in agility, empowerment and get the work done!