Software Asset Management

Job Description

Software Asset Management

• Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.


• Installation and troubleshooting of Operating systems (Windows 10)


• Assisting users for any issues in their day-to-day IT operations


• Monitoring the pending tickets and ensure regular updates


• Troubleshooting 1st level Local network related issues


• Troubleshooting 1st level laptop hardware related issues


• Monitor the ticket SLAs and act against the SLA warnings


• Troubleshoot application related issues


• Configure & update Antivirus software


• Resolve all Hardware and Paper Jam Issues with respect to Printers


• Coordinate with Hardware support teams and resolve any hardware failures in the printers


• Resolve any issues for the print service due to virus in the network.


• Basic understanding on working of Active Directory, DNS, DHCP


• Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.


• Should have knowledge of software Installation, Updating and Removal.


• Should have basic knowledge any software license management tool


• Should have basic knowledge of Excel and reporting.


• Should have knowledge of Windows patching and troubleshooting on endpoint devices

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