Software Engineer (Integrations)

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering teammates, product leaders, business leaders, and external stakeholders with a particular focus on enhancing our Salesforce integration.

This position reports to our Director of Engineering and has the opportunity to be based in our Bangalore Office.

What you’ll do

• Develop and maintain Dialpad’s Salesforce integration.


• Contribute to the development of other Dialpad integrations.


• Write architectural design & specification documents.


• Develop well-tested features with appropriate test hooks resulting in low defect reports.


• Write clean, modular, and maintainable code using best practices along with unit tests.


• Participate in code reviews to ensure code quality, maintainability, and scalability.


• Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud


• Assist with emerging Agentic AI technologies & initiatives.

Skills you'll bring

• 5+ years of professional experience as a Software Engineer.


• Experience with at least one object-oriented programming language, especially Java or Python.


• Experience with Agile development methodologies.


• Testing, debugging, and troubleshooting skills.


• Effective communication skills.


• Collaborative & team player, but also able to work independently & autonomously.


• Pragmatic approach to solving problems whilst balancing business goals.


• Agentic AI experience.


• AI coding assistants (Claude, Gemini, etc.).

Major bonus points for the following

• Salesforce experience.


• Apex programming language experience.


• Experience building integrations.


• Proficiency with ETL data pipelines.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.