Software Support Analyst, Product (MNP Labs)

Inspirational, innovative and
entrepreneurial - this is how we describe our empowered teams. Combine your
passion with purpose and join a culture that is thriving in the face of change.

National in scope and local in focus, MNP is
one of Canada’s largest professional service firms providing client-focused
accounting, consulting, tax, and digital services to clients. Founded in 1958,
MNP today is a CAD 2 billion+ organization with 10,000+ employees and 150+
offices across Canada. MNP prides itself on being an ‘advisor’ to its clients
(individuals, businesses, and organizations), focusing on their success by
delivering personalized strategies and solutions that help clients reach their
full potential — wherever business takes them.

MNP set up MNP Spark, its Global Capability
Centre (GCC), in Bengaluru in May 2025 with a focus on enabling the Firm drive
growth, efficiency, customer delight, and innovation, by leveraging high
quality talent in India. MNP Spark is like any other MNP region/office — front
facing, client focused but working with all MNP regions in Canada to deliver
services.

Make an impact as a Software Support Analyst as part of the
MNP Labs team. Here you will design, build, and maintain modern web
applications end to end, working fluidly across front-end and back-end. Scope
and ownership grow with experience. If you enjoy solving real user problems
with clean, scalable code, you'll fit right in.

 Responsibilities:

Requirements

Skills

·       Strong troubleshooting skills
with the ability to reproduce and clearly document issues.

·       Comfortable writing
customer-facing knowledge base and help content

·       Excellent written
communication and a customer-first mindset

·       Comfortable collaborating
across time zones with a globally-distributed team

Educational
Qualifications

·       Bachelor's degree in Computer Science,
Engineering, or a related field is preferred. Equivalent practical experience
will also be considered

Certifications

·       N/A

Experience

·       2+ years in a software /
application support role, ideally supporting SaaS products.

·       Experience with ticketing
systems; ServiceNow experience is an asset