Software Support Engineer

Required Travel :Minimal \n \nLocation: :[[reqLocation]] \n\n## Who are we?\n\nAmdocs helps the world\u2019s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains \u2013delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com\n\nAt Amdocs, our mission is to empower our employees to \u0027Live Amazing, Do Amazing\u0027 every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.\n\n## In one sentence\n\nResponsible for providing best-in-class technical support to a global customer base. \nMaintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. \n \n\n## What will your job look like?\n\n * Provide 24/7 rotational support, including weekends and holidays, for production applications and services.\n * Monitor application systems and perform recovery of stuck or failed jobs.\n * Analyze application and system logs to identify root causes and resolve issues promptly.\n * Respond to and resolve health check alerts, including disk space cleanup and basic server maintenance.\n * Monitor and troubleshoot order processing and media delivery failures, ensuring timely resolution.\n * Support media delivery workflows, including various delivery methods such as Aspera and Amazon S3.\n * Work with remote servers in Unix/Linux environments.\n * Perform incident management, including logging, tracking, prioritization, and resolution of issues.\n * Coordinate with development, infrastructure, and other internal teams for issue escalation and resolution.\n * Support multiple external clients, ensuring clear communication and adherence to SLAs..\n\n\n\n## All you need is...\n\n * Experience - 2 to 6 years \n * Strong knowledge of SQL for querying and analyzing data.\n * Hands-on experience with Unix/Linux commands and basic shell scripting.\n * Experience in log analysis and troubleshooting application issues.\n * Understanding of media delivery concepts, workflows, and delivery mechanisms.\n * Familiarity with file transfer and delivery technologies such as Aspera and S3.\n * Experience supporting remote server environments.\n * Excellent analytical and problem-solving skills.\n * Strong communication skills, both verbal and written.\n * Ability to handle high-pressure situations and manage multiple priorities effectively.\n * Experience supporting multiple clients in a fast-paced production environment.\n * Strong reporting and documentation skills.\n\n\n\n## Why you will love this job:\n\n\u2022 You will gain valuable experience and wide knowledge of Software integrative systems. \n\u2022 You will be exposed to advanced market technologies. \n\u2022 You will work with multiple channels and diverse areas of expertise. \n \n\nAmdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce\n